All Systems Operational

About This Site

Welcome to the Cirrus Assessment status page. Here you can view the status of the hosting and services of the Cirrus platform.

Uptime over the past 90 days. View historical uptime.
EU Candidate Delivery (Dublin) Operational
90 days ago
99.99 % uptime
Today
Candidate Delivery incl Proctoring API (EU) ? Operational
90 days ago
99.98 % uptime
Today
Single Sign-On SAML 2.0 / LTI (EU) Operational
90 days ago
100.0 % uptime
Today
Invigilation (EU) Operational
90 days ago
100.0 % uptime
Today
EU Assessment Management (Dublin) Operational
90 days ago
100.0 % uptime
Today
Scheduling (EU) Operational
90 days ago
100.0 % uptime
Today
Marking (EU) Operational
90 days ago
100.0 % uptime
Today
Authoring - Library/Assessments (EU) Operational
90 days ago
100.0 % uptime
Today
Administration (EU) Operational
90 days ago
100.0 % uptime
Today
Auxiliary - Services (EU) ? Operational
90 days ago
100.0 % uptime
Today
EU Premium Candidate Delivery (Dublin) Operational
90 days ago
100.0 % uptime
Today
Candidate Delivery incl Proctoring API (EU Premium) ? Operational
90 days ago
100.0 % uptime
Today
Single Sign-On SAML 2.0 / LTI (EU Premium) Operational
90 days ago
100.0 % uptime
Today
Invigilation (EU Premium) Operational
90 days ago
100.0 % uptime
Today
EU Premium Assessment Management (Dublin) Operational
90 days ago
100.0 % uptime
Today
Scheduling (EU Premium) Operational
90 days ago
100.0 % uptime
Today
Marking (EU Premium) Operational
90 days ago
100.0 % uptime
Today
Authoring - Library/Assessments (EU Premium) Operational
90 days ago
100.0 % uptime
Today
Administration (EU Premium) Operational
90 days ago
100.0 % uptime
Today
Auxiliary - Services (EU Premium) ? Operational
90 days ago
100.0 % uptime
Today
AU Candidate Delivery (Sydney) Operational
90 days ago
100.0 % uptime
Today
Candidate Delivery incl Proctoring API (AU) Operational
90 days ago
100.0 % uptime
Today
Single Sign-On SAML 2.0 / LTI (AU) Operational
90 days ago
100.0 % uptime
Today
Invigilation (AU) Operational
90 days ago
100.0 % uptime
Today
AU Assessment Management (Sydney) Operational
90 days ago
100.0 % uptime
Today
Scheduling (AU) Operational
90 days ago
100.0 % uptime
Today
Marking (AU) Operational
90 days ago
100.0 % uptime
Today
Authoring - Library/Assessments (AU) Operational
90 days ago
100.0 % uptime
Today
Administration (AU) Operational
90 days ago
100.0 % uptime
Today
Auxiliary - Services (AU) Operational
90 days ago
100.0 % uptime
Today
CA Candidate Delivery (Montreal) Operational
90 days ago
100.0 % uptime
Today
Candidate Delivery incl Proctoring API (CA) Operational
90 days ago
100.0 % uptime
Today
Single Sign-On SAML 2.0 / LTI (CA) Operational
90 days ago
100.0 % uptime
Today
Invigilation (CA) Operational
90 days ago
100.0 % uptime
Today
CA Assessment Management (Montreal) Operational
90 days ago
100.0 % uptime
Today
Scheduling (CA) Operational
90 days ago
100.0 % uptime
Today
Marking (CA) Operational
90 days ago
100.0 % uptime
Today
Authoring - Library/Assessments (CA) Operational
90 days ago
100.0 % uptime
Today
Administration (CA) Operational
90 days ago
100.0 % uptime
Today
Auxiliary - Services (CA) Operational
90 days ago
100.0 % uptime
Today
SG Candidate Delivery (Singapore) Operational
90 days ago
100.0 % uptime
Today
Candidate Delivery incl Proctoring API (SG) Operational
90 days ago
100.0 % uptime
Today
Single Sign-On SAML 2.0 / LTI (SG) Operational
90 days ago
100.0 % uptime
Today
Invigilation (SG) Operational
90 days ago
100.0 % uptime
Today
SG Assessment Management (Singapore) Operational
90 days ago
100.0 % uptime
Today
Scheduling (SG) Operational
90 days ago
100.0 % uptime
Today
Marking (SG) Operational
90 days ago
100.0 % uptime
Today
Authoring - Library/Assessments (SG) Operational
90 days ago
100.0 % uptime
Today
Administration (SG) Operational
90 days ago
100.0 % uptime
Today
Auxiliary - Services (SG) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance Product Update (EU/EU Premium/CA) Jun 13, 2023 06:00-07:00 CEST
Announcing a release of the Cirrus platform containing the following maintenance improvements:

Features
- Add navigation option to Sections in Forms - CR-19079
- Improved saving mechanism Office365 questions for candidates - CR-20314

Bugfixes
- General bugfixes on Timer per question and rational on Fileresponse/office question - CR-20498
- Checkmark gets removed (if several alternatives checked quickly) - CR-20809
- Link from the Dashboard to Assessments is broken - CR-20834

For more details please visit the Cirrus Release Notes page.

Time of release per hosted region:
EU: 06:00 CEST
EU Premium: 06:00 CEST
CA: 06:00 CEST
SG: 21:00 SGT
AU: 00:00 AEST
Posted on May 31, 2023 - 11:01 CEST
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023
[EU Only] Processing Delays in some attempt generation
Postmortem - Read details
Jun 9, 08:20 CEST
Resolved - This morning the Cirrus platform encountered processing delays affecting attempt generation, leading to some Prod-EU (not Premium) candidates not being able to start their exam on time.

To ensure all processing is working in a timely manner the processing of prod-eu was temporarily scaled up. For the other regions we rolled over without downtime just in case.

Our initial investigation shows this to be related to the maintenance of Sunday night although most processing, including part of the attempt generation, still worked as it should. The team will investigate further incl. potential preventative measures.

Apologies for the inconvenience and the fact that due to an issue in our internal processes our status page was not updated in a timely manner. We will schedule an internal incident management training session.
Jun 5, 10:00 CEST
Jun 4, 2023
Urgent Maintenance - Only delayed Processing
Completed - The scheduled maintenance has been completed.
Jun 4, 04:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 03:00 CEST
Scheduled - On Sunday night Amazon will roll-out another set of OS and database patches during the times of the "Reserved Maintenance Window" below. No downtime is expected but processing, e.g. exam submission and marking scripts, will experience a delay.

As announced, the following "Reserved Maintenance Window" tailored to each region will be part of the upcoming SLA:

Reserved Maintenance Window
EU: Sunday 03:00-05:30 CET/CEST
CA: Sunday 03:00-05:30 EST/EDT
SG: Sunday 03:00-05:30 SGT
AU: Sunday 03:00-05:30 AEST/AEDT
May 29, 13:05 CEST
Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
Feature Product Update
Completed - The scheduled maintenance has been completed.
May 30, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 06:02 CEST
Scheduled - Announcing a release of the Cirrus platform containing the following features and improvements:

At most approximately 60 minutes of service interruption is to be expected.

This update contains at least the following features:

Improvements
- HTTPS/TLS Security Improvements
Cirrus will improve the security of our HTTPS/TLS configuration [SYSOPS-643]. Please carefully read HTTPS/TLS Security improvements - Caution!, especially if your organisation has an integration with our REST API (or your users are using an unsupported browser/system.)


- Upgraded assessment overview + statistics- CR-20366
- Use available assessments as Templates - CR-20053
- Reliability: Further improve background processing health check
- Reliability: Advance attempt generation (15 minutes)

Bugfixes
- UI Fixes in the Improved Library (CR-19249) - CR-20409
- Results cannot be published when workflow is changed - CR-20717


For more details please visit the Cirrus Release Notes page.

Time of release per hosted region:
EU: 06:00 CEST
EU Premium: 06:00 CEST
CA: 06:00 CEST
SG: 21:00 SGT
AU: 00:00 AEST
May 24, 10:11 CEST
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

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