tag:status.cirrusplatform.com,2005:/historyCirrus Assessment Status - Incident History2024-03-29T13:43:04+01:00Cirrus Assessmenttag:status.cirrusplatform.com,2005:Incident/203966822024-04-02T06:00:00+02:002024-03-29T13:08:26+01:00Service Product Update<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>2</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>13:08</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and minor improvements:<br /><br /><b>Improvements</b><br />- Marking Submissions improvements - CR-21776<br />- Marking Assess tab improvements - CR-22313<br />- Turnitin Cross checking candidates - CR-21783<br /><br /><b>Bugfixes</b><br />- Addressed an issue where sending PDF reports was not functioning correctly - CR-22759<br />- Fixed a bug in the extended blueprint feature related to form creation - CR-22946<br />- Review session tab > ToDo is incorrect when create new review session - CR-22942<br />- Error message when adding candidates to a shared schedule - CR-22939<br /><br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST (04:00 UTC)<br />EU Premium: 06:00 CEST (04:00 UTC)<br />CA: 00:00 EDT (04:00 UTC)<br />SG: 21:00 SGT (13:00 UTC)<br />AU: 00:00 AEDT(13:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/202238582024-03-19T07:00:57+01:002024-03-19T07:00:57+01:00Service Product Update<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:47</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and minor improvements:<br /><br /><b>Bugfixes</b><br /><br />- Various minor Test wizard bug fixes - CR-22810<br />- Assessment duration is not saved in test wizard - CR-22839<br />- Candidate Result tab overview> Incorrect percentage is shown with decimals - CR-21287<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST(05:00 UTC)<br />SG: 22:00 SGT (14:00 UTC)<br />AU: 01:00 AEDT (14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/202145682024-03-11T13:20:32+01:002024-03-27T15:18:10+01:00Service Interuption<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:20</var> CET</small><br><strong>Resolved</strong> - Our EU customers experienced minimal downtime (< 5 minutes) caused by an auto-scaling error in our API. As a precaution we have the platform scaled up and the system is stable now.<br /><br />As part of our continuous improvement and SLA, our Post Mortem report will be published here within two weeks.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:15</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.cirrusplatform.com,2005:Incident/200555822024-03-05T07:00:57+01:002024-03-05T07:00:57+01:00Feature Product Update<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:52</var> CET</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following features and improvements:<br /><br /><b>Features</b><br />Test wizard - CR-21764<br />The Cirrus credo has always been “Simple for beginners, advanced for experienced users”. This is perfectly embodied by our new Test Wizard. It is designed to simplify the creation and scheduling of exams, reducing complexities and streamlining the process.<br /><br />Scheduling and Creating Assessments All in One Go<br />The Test Wizard is designed with a clear objective: to make your life easier. Creating and scheduling assessments is a critical task, yet it can often be bogged down by numerous steps and complex navigation. One of the hallmark features of the Test Wizard is its all-in-one approach. You can set both assessment options and scheduling details simultaneously, eliminating the need to navigate multiple sections. Meaning you’ll spend less time on procedural tasks and more time on crafting high-quality assessments.<br /><br />More information can be found via our Knowledge base article about the <a href="https://help.cirrusassessment.com/docs/test-wizard" target="_blank"> test wizard</a><br /><br /><b>Bugfixes</b><br />- Collection > Statistics tab > If change Angoff value version of item is not updating immediately - CR-21998<br />- Marking > Result tab > table overview] Incorrect percentage is shown - CR-21287<br />- Unexpected results of ' registration form' answers - CR-22752<br /><br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST(05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT(14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/199489692024-02-20T07:00:56+01:002024-02-20T07:00:56+01:00Service Product Update<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes:<br /><br /><b>Bugfixes</b><br />* Add yellow warning when assessment duration time less than sum of time per question - CR-21745<br />* sections > yellow warning is not shown when using duration- CR-21746<br />* [Archived schedule] Impossible to add candidates - CR-21796<br />* Collection > Statistics tab > should be impossible to change angoff value for prev version - CR-21990<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST (05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT(14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/198827352024-02-06T07:00:23+01:002024-02-06T07:00:23+01:00Feature Product Update<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:41</var> CET</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following features and improvements:<br /><br /><b>Features</b><br />- Reasonable Adjustments (extra time) improvement- CR-19051<br />- User creation in Cirrus via Creatio overwrites username - CR-21158<br /><br /><b>Bugfixes</b><br /><br />- Various minor Library bugs related to release of 9 Jan: improved Library- CR-22445<br />- PDF Report generation fails - CR-22510<br />- Anonymous links not showing the results - CR-22587<br />- Assessment creation Options: when to show feedback not saving - CR-22592<br />- checkbox "Essay" always unchecks in Assessment Blueprint settings after switching to forms. - CR-22594<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST(05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00AEDT(14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/198092502024-01-24T06:32:07+01:002024-01-24T06:32:07+01:00Hotfix<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>06:32</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>06:02</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:03</var> CET</small><br><strong>Scheduled</strong> - Announcing a release of a hotfix for the Cirrus platform.<br /><br />We're committed to providing a seamless experience on Cirrus. Following the recent release, we've promptly identified and addressed several key issues. A hotfix will be applied to resolve the following:<br /><br />- Issue with Unlimited Attempts: Exams created post-release with 'Unlimited Attempts' setting were not generating attempts correctly - CR-22582<br />- Export Reports Functionality: A bug preventing the export of reports in the reports overview has been rectified - CR-22583<br />- Horizontal Scrollbar in Extended Blueprint: The issue with the non-functional horizontal scrollbar in the extended blueprint view is now fixed - CR-22584<br />- Review Session - Mass Actions: The malfunction in mass actions during review sessions has been corrected - CR-22588<br /><br />We appreciate your patience and apologize for any inconvenience caused. Your experience with our platform is our top priority.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST (05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT/AEST (14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/196891722024-01-23T08:00:38+01:002024-01-23T08:00:39+01:00Feature Product Update<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:29</var> CET</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following features and improvements:<br /><br /><b>Features:</b><br /><br /><b>Enhanced Manual Question Selection</b><br />Upcoming releases will bring improvements to manual question selection when creating an assessment, giving users greater control and precision. More info<br /><br />Whats new:<br />- Improved Filtering: Advanced filtering options make it easier to find specific data.<br />- Table Component: Users can now customize columns as per their needs, enabling a tailored view of the dashboard.<br />Show blueprint: an read-only overview of the question used an in which categories these belong (LO, Taxonomy, topics)<br /><br />A part of this was also updating of the assessment options tab<br /><br /><b>Upgrades</b><br /><b>Single Sign-On / SAML 2.0 Upgrade - CR-19143</b><br />As part of this release we have upgraded our Single Sign-On / SAML 2.0 module. For increased security the certificate Cirrus uses will also be renewed.<br /><br />If for SAML you still have manually copied the metadata,you must update your configuration after this release<br /><br /><b>LTI Library Upgrade - CR-21826</b><br />As part of this release we have upgraded our LTI 1.3 / LTI Advantage module.<br />This should be fully backward compatible and thus, apart from further improved performance and stability, not impact and users or customers.<br /><br /><b>Performance Improvements / API Library Upgrade - CR-21826</b><br />As part of this release we have upgraded the libraries for our external and internal APIs. This should be fully backward compatible and thus, apart from further improved performance and stability, not impact and users or customers.<br /><br /><br /><b>Bugfixes</b><br /><br />[Assessment > Blueprint] Setting of blueprint > question types are duplicated - CR-22446<br />[Admin > Collection tab] Content management broken - CR-22459<br />[Performance] DB CPU is loaded when customer opens blueprint creation dialog - CR-22473<br />[Print] Page is down when click on print > Summary/Details - CR-22500<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00UTC)<br />EU Premium: 06:00 CET (05:0 UTC)<br />CA: 00:00 EST (05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT (14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/197521142024-01-19T06:31:38+01:002024-01-19T06:31:38+01:00Hotfix<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>06:31</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>14:08</var> CET</small><br><strong>Scheduled</strong> - Announcing a minimal impact release of a hotfix for the Cirrus platform.<br /><br />The release will address the following item(s):<br />We've identified a potential data vulnerability. In line with our ISO compliance obligations, we are promptly rolling out a hot fix to resolve this issue - CR-22505<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST(05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT(14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/196506332024-01-09T07:00:21+01:002024-01-09T07:00:21+01:00Service Product Update<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>23:03</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and minor improvements:<br /><br /><b>Improvements</b><br /><b>Improved Library - CR-21448</b><br />A complete overhaul of the tables managing Collections, Items, and Media elements is on the horizon. This update is designed to ensure a consistent user interface throughout the application, enhancing usability and coherence.<br /><br />Key features library:<br /><br />Improved filtering (replace the old filter via the hamburger button)<br />Improved sorting<br />Consistent lay-out<br />Applicable on tabs:<br />Collections<br />Items<br />Media elements<br /><br /><b>Bugfixes</b><br />Section timer continue counting when exam on pause - CR-18589<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET(05:00 UTC)<br />EU Premium: 06:00 CEST (05:00/04:00 UTC)<br />CA: 00:00 EST(05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT(14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/194369392023-12-26T09:00:16+01:002023-12-26T09:00:16+01:00Service Product Update<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:51</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and minor improvements. <br /><br /><b>Longer downtime on this Boxing day release will be used for an infrastructure upgrade: 06:00-09:00 CET</b><br /><br /><b>Improvements</b><br />[EU Only] Maintenance: Infrastructure upgrade until 09:00 CET - SYSOPS-307<br /><br /><b>Bugfixes</b><br />- FTP export: PDF with same file name are corrupt - CR-21969<br />- item marked incorrectly marked as false in very rare conditions - CR-22221<br />- Missing pagination control in “Marking: Remarking > schedule title > candidates list” - CR-22263<br />- Questions are not shown in form if contain section imported via Excel - CR-22271<br /><br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET (05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST (05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00 AEDT(14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/192586112023-12-12T07:00:06+01:002023-12-12T07:00:06+01:00Service Product Update<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:58</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and minor improvements:<br /><br /><b>Improvements</b><br />- New Custom Field for Webhook Payload: Added {{schedule_hierarchy_id}} as a custom field in webhook payloads. - CR-22057<br />- Hierarchy-Level Exit URL: Now you can set an exit URL at the hierarchy level, which will override the global setting. - CR-22120<br /><br /><b>Bugfixes</b><br />- Fixed issue with 'Try Again' Option for Candidates booked through 'Create Schedule API' with External Attempt Workflow - CR-22119<br />Assessment Form Improvements: Multiple improvements/fixes have been made to the "Assessment form". - CR-22133<br />-- A new drag and drop icon is now available for each row in the form > questions section.<br />-- An informative overview has been added to the footer of the form > questions, including:<br />--- The number of rows selected.<br />--- The total number of included questions.<br />--- The total score of included questions.<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET (05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST (05:00 UTC)<br />SG: 22:00 SGT (13:00 UTC)<br />AU: 01:00AEDT (14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/193308912023-12-05T11:29:07+01:002023-12-07T11:38:46+01:00[EU] Service Interruption<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:29</var> CET</small><br><strong>Resolved</strong> - EU Cirrus platform is completely stable. As a precaution we'll keep on monitoring.<br /><br />As part of our continuous improvement and SLA, our Post Mortem report will be published here within two weeks.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:18</var> CET</small><br><strong>Monitoring</strong> - We resolved the issue and Cirrus platform is up.<br />We keep monitoring this.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> CET</small><br><strong>Identified</strong> - We found the cause of the issue:<br />Expected solution in: 5 min</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:14</var> CET</small><br><strong>Investigating</strong> - Currently investigating the issue, updates will follow</p>tag:status.cirrusplatform.com,2005:Incident/192431082023-11-30T07:00:35+01:002023-11-30T07:00:35+01:00Hotfix<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:57</var> CET</small><br><strong>Scheduled</strong> - Announcing a minimal impact release of a hotfix for the Cirrus platform.<br /><br />The release will address the following item(s):<br />We have identified an uncommon issue where some candidates may experience being stuck in the waiting room during their assessment process when using extended blueprints. Understanding the critical nature of this problem, especially as it affects a select group of candidates, we are implementing an immediate hotfix. Our team is prioritizing the resolution of this issue under change request CR-22201.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET/CEST (05:00/04:00 UTC)<br />EU Premium: 06:00 CEST (05:00/04:00 UTC)<br />CA: 00:00 EST/EDT (05:00/04:00 UTC)<br />SG: 22:00/21:00 SGT (14:00/13:00 UTC)<br />AU: 01:00/00:00 AEDT/AEST (14:00/13:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/191378822023-11-28T07:00:07+01:002023-11-28T07:00:07+01:00Service Product Update<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>06:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>15:18</var> CET</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and improvements:<br /><br /><b>Features</b><br />- Setting difficulty level in forms - CR-21076<br /><br /><b>Bugfixes</b><br />- Various bug fixes in forms - CR-22097<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET/CEST (05:00/04:00 UTC)<br />EU Premium: 06:00 CEST (05:00/04:00 UTC)<br />CA: 00:00 EST/EDT (05:00/04:00 UTC)<br />SG: 22:00/21:00 SGT (14:00/13:00 UTC)<br />AU: 01:00/00:00 AEDT/AEST (14:00/13:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/189978602023-11-14T07:02:14+01:002023-11-14T07:02:14+01:00Feature Product Update<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:02</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>06:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> CET</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following features and improvements:<br /><br /><b>Features</b><br />- Improved Forms Page in assessments - CR-21393<br />- Setting pass marks using Angoff method - CR-21927<br />- [EU Only] Maintenance: Infrastructure upgrade - SYSOPS-840<br /><br /><b>Bugfixes</b><br />- Invigilation, Print key codes > Add username - CR-22007<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CET (05:00 UTC)<br />EU Premium: 06:00 CET (05:00 UTC)<br />CA: 00:00 EST (05:00 UTC)<br />SG: 22:00 (13:00 UTC)<br />AU: 01:00 AEDT (14:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/189327812023-10-26T12:20:59+02:002023-11-03T14:31:12+01:00[EU Non-Premium] Service Interuption<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:20</var> CEST</small><br><strong>Resolved</strong> - EU (Non-Premium) Cirrus platform is completely stable. As a precaution we keep the platform scaled up.<br /><br />As part of our continuous improvement and SLA, our Post Mortem report will be published here within two weeks.<br /><br />NOTE: Premium customers were not affected.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:55</var> CEST</small><br><strong>Monitoring</strong> - Performance is back to normal, still<br />investigating and monitoring</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:53</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>11:45</var> CEST</small><br><strong>Investigating</strong> - We’re experiencing a service outage. Our engineering and<br />operations team is currently working to restore the service. We<br />apologize for any inconvenience. We’ll update you within 5<br />minutes.</p>tag:status.cirrusplatform.com,2005:Incident/188054262023-10-17T07:00:35+02:002023-10-17T07:00:35+02:00Service Product Update<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>21:29</var> CEST</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following bugfixes and minor improvements:<br /><br />Performance/Security - Enabling HTTP/3 (QUIC) - SYSOPS-414<br />For users with HTTP/3 enabled browser Cirrus will load a bit faster with integral security.<br /><br /><b>Improvements</b><br />- Optimize Anonymization off hours job to better handle large amounts of exam data - CR-21657<br />- Performance: Optimize "get remaining time info" call after invigilator actions - CR-21773<br /><br /><b>Bugfixes</b><br />- Fix regression of missing horizontal scrollbar in very wide tables - CR-21790<br />- Fix set moderator of schedule via external api (submit scores issue) - CR-21781<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST (04:00 UTC)<br />EU Premium: 06:00 CEST (04:00 UTC)<br />CA: 00:00 EDT (04:00 UTC)<br />SG: 21:00 SGT (13:00 UTC)<br />AU: 00:00 AEST (13:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/188168612023-10-16T19:08:48+02:002023-11-03T14:44:51+01:00[EU Only] Emergency Maintenance<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>19:08</var> CEST</small><br><strong>Resolved</strong> - Our EU (non-Premium) customers may have experienced minimal downtime (< 5 minutes) this evening due to an unplanned restart of our caching cluster. The few candidates taking exams should not have been impacted but may have briefly noticed a connection issue.</p>tag:status.cirrusplatform.com,2005:Incident/186230262023-10-03T07:00:22+02:002023-10-03T07:00:22+02:00Feature Product Update<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:24</var> CEST</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following features and improvements:<br /><br /><b>Features</b><br />- Improved Invigilation dashboard - CR-21068<br />- Assessment forms tab overview + adding new form - CR-21149<br />- Preliminary Report improvements - CR-21377<br />- UI: Refresh look-n-feel of dashboard steps - CR-21434<br /><br /><b>Improvements</b><br />- Improve Safe Exam Browser texts that keys are required when enabling 'keycheck' - CR-21684<br />- Formula editor requires Sowiso add-on for new questions. (no impact on existing use) - CR-18294<br />- Reliability: Log FE queue restarts / save answer after connection issues - CR-21667<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST (04:00 UTC)<br />EU Premium: 06:00 CEST (04:00 UTC)<br />CA: 00:00 EDT (04:00 UTC)<br />SG: 21:00 SGT (13:00 UTC)<br />AU: 00:00AEST (13:00 UTC)</p>tag:status.cirrusplatform.com,2005:Incident/185102752023-09-19T07:00:50+02:002023-09-19T07:00:50+02:00Service Product Update<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:55</var> CEST</small><br><strong>Scheduled</strong> - Announcing a service release of the Cirrus platform containing the following maintenance improvements:<br /><br /><b>Improvements</b><br />- Candidate Review - Ensure review title code completely visible - CR-21225<br />- GET /result API score format hide decimals if zero - CR-21539<br />- Efficiency: Optimize saved answer queries - CR-21206<br />- Change the default filter value in Invigilation overview (ongoing + not started) - CR-21646<br /><br /><b>Bugfixes</b><br />- <b>Update:</b> Create Assessment with few templates leads to blank screen - CR-21662<br />Assessment settings with few templates leads to blank screen - CR-21662<br />- [Let assessor decide] When change allocation by > marks and submission are saved - CR-21414<br />- [Plagiarism] If scheduler doesn't have UserId > plagiarism is not generated - CR21649<br />- O365 - Name of uploaded excel files does not show until highlighted (author+ candidate delivery) - CR21653<br /><br />As per our service agreement we <a href="https://help.cirrusassessment.com/docs/release-notes-2023#15-september-2023-dpasla-update" target="_blank">announce</a> an update to our Data Processing Addendum (DPA) and Service Level Agreement (SLA) available via our <a href="https://help.cirrusassessment.com/purl/compliance" target="_blank">Compliance page</a>.<br /><br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST<br />EU Premium: 06:00 CEST<br />CA: 06:00 CEST<br />SG: 21:00 SGT<br />AU: 00:00 AEST</p>tag:status.cirrusplatform.com,2005:Incident/183190232023-09-12T07:01:17+02:002023-09-12T07:01:17+02:00Maintenance Product Update (EU/EU Premium/CA)<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:39</var> CEST</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following improvements:<br /><br />All features of 22 August 2023 Feature are released again as part of this 12 September 2023 Feature update, a.o:<br />- Programming Questions - VPL 3.0.1 Upgrade [CR-17012]<br />- Coordinator Dashboard [CR-20486]<br />- Invigilation overview - [CR-21073]<br /><br />Plus fixes and improvements to ensure Cirrus exams will continue working fine [CR-21552] and some other fixes and improvements originally planned for September 5th.<br /><br />For more details please visit the <a href=“https://help.cirrusassessment.com/purl/release-notes#12-september-2023-feature” target=“_blank”>Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST<br />EU Premium: 06:00 CEST<br />CA: 06:00 CEST<br />SG: 21:00 SGT<br />AU: 00:00 AEST</p>tag:status.cirrusplatform.com,2005:Incident/182260012023-08-23T07:00:45+02:002023-08-29T23:10:04+02:00NOTE: Feature Rollback!<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>23:34</var> CEST</small><br><strong>Scheduled</strong> - Tomorrow morning at 06:00 instead of a hotfix today's Feature Update will be reverted (rolled back)!<br /><br />After this roll back the Cirrus platform will be working the same as it was before the 22 August update. <br /><br />Though only one customer encountered a critical issue with only some of their candidates, in order to safeguard every ones exams we have taken this unusual step at this late hour to allow us more time for both resolution and quality assurance.<br /><br />As well delivered exams are in our shared interest we trust you support us in this.<br /><br />More details will published here in a "Post Mortem" next week.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST<br />EU Premium: 06:00 CEST<br />CA: 06:00 CEST<br />SG: 21:00 SGT<br />AU: 00:00 AEST</p>tag:status.cirrusplatform.com,2005:Incident/181032212023-08-22T07:01:07+02:002023-08-22T07:01:07+02:00Feature Product Update<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>07:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>06:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following features and improvements:<br /><br /><b>This update contains at least the following features:</b><br /><br /><b>Features</b><br />- Coordinator Dashboard [CR-20486]<br />- New Table Component for Invigilation Overview - [CR-21073]<br />- Front-End faster load - [CR-14872]<br />- Programming Questions - VPL 3.0.1 Upgrade [CR-17012]<br />- Delivery Performance - Asynchronous [CR-20790]<br /><br /><b>Improvement</b><br />- Security/Maintenance updates - No end user impact - CR-20886/CR-20889<br />- Compliancy updates - No end user impact - CR-20259/CR-20260<br /><br /><b>Bugfixes</b><br />- Fixed PIN code display issue despite being turned off [CR-21293]<br />- Resolved result sending problem to LTI (Sakai) for auto-scored assessments [CR-21407]<br /><br />At most approximately 60 minutes of service interruption is to be expected.<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST<br />EU Premium: 06:00 CEST<br />CA: 06:00 CEST<br />SG: 21:00 SGT<br />AU: 00:00 AEST</p>tag:status.cirrusplatform.com,2005:Incident/179832972023-08-08T07:01:10+02:002023-08-08T07:01:10+02:00Maintenance Product Update (EU/EU Premium/CA)<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>07:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>06:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:20</var> CEST</small><br><strong>Scheduled</strong> - Announcing a release of the Cirrus platform containing the following maintenance improvements:<br /><br /><b>Features</b><br />- Support handling of even larger candidate attempts (>100MB) - CR-21147<br />- Improve invigilation and delivery performance - CR-21183<br /><br /><b>Bugfixes</b><br />- Assessment > Statistics: an issue with Angoff column disappearing after reloading page - CR-21265<br />- Layout improvements to UI columns in Assessment > Statistics - CR-21268<br /><br />For more details please visit the <a href="https://help.cirrusassessment.com/purl/release-notes" target="_blank">Cirrus Release Notes page</a>.<br /><br />Time of release per hosted region:<br />EU: 06:00 CEST<br />EU Premium: 06:00 CEST<br />CA: 06:00 CEST<br />SG: 21:00 SGT<br />AU: 00:00 AEST</p>